Price Estimate

We suggest our clients get a rate estimate including estimated additional charges at the time of reserving . All prices and quotes prior to service are just an estimate of the cost of requested service. The full and final rate will be provided after the ride is finish. prices estimates may not include stops, parking, waiting time, tolls gratuity and other surcharges, if applicable.

If you request a vehicle other than a sedan, (limousine, van, SUV, buses), higher rates will apply. Specialty vehicles must be canceled 24 hours prior to scheduled pickup time or late cancellation fees will apply.

Reservation Cancellation, Passenger No Show and Refund Policy

Cancellations for rides in Calgary need to be made prior to the vehicle’s arrival at the pick-up point. Cancellations for rides in the Calgary Alberta Area must be made prior to the car being dispatched and can be made through our online reservation system. If your service is outside the Calgary Metropolitan Area, through our National or International Network, all cancellations must be made withing 24 hours in advance. Late reservation cancellation fees and/or fare charges, may apply if reservations have not been canceled within these time frames.

No Show charges will apply if the client fails to cancel a reservation within the relevant time frame or fails to show up at the agreed pickup time or decide to take an alternate form of transportation without notifying Calgary Towncar. No Show charges will be the full rate of the ride plus any other charges that may apply.

Waiting Time

Wait time and grace periods will be 15 minutes for local and residential pickups and 45 minutes for airport pick up.

Lost and Found

Calgary Towncar takes no responsibility for lost or damaged baggage, lost or damaged personal belongings or any other items left inside the vehicle. If an item is reported missing and Calgary Towncar is made aware the personal item may have been left in one of our vehicles, Calgary Towncar will try to find the item and return the missing property, but in no way will accept liability for the condition of the lost or missing item or the cost of its return.

Alcoholic and Additional Conditions:

The following items are prohibited from Calgary Towncar vehicles: Open or glass containers, alcoholic beverages, smoking, explosives, and fireworks, firearms.
Calgary Towncar drivers are prohibited from soliciting gratuities.
Any Additional charges will be applied on the clients final billing statement if applicable (e.g. tolls, parking, cell phone, airport, and regulatory fees, fuel surcharge, )

Booking and Payment: When making a reservation with CalgaryTownCar.ca, you agree to provide accurate and complete information. Payment for the service is due as specified during the booking process, and any outstanding balance should be settled prior to the scheduled pickup time..

Cancellation and Refunds: We understand that plans may change. If you need to cancel your reservation, please refer to our cancellation policy for guidelines and any applicable fees. Refunds, if applicable, will be processed in accordance with our refund policy.

Liability: While we strive to provide a safe and reliable car service, CalgaryTownCar.ca shall not be held liable for any loss, damage, injury, or inconvenience arising from the use of our services, including but not limited to delays, accidents, or unforeseen circumstances.

Privacy: We respect your privacy and handle your personal information in accordance with our privacy policy. By using our services, you consent to the collection, use, and disclosure of your personal information as outlined in our privacy policy.

Terms of Use: Your use of the CalgaryTownCar.ca website and services is subject to the terms of use. This includes restrictions on copying, modifying, or distributing the website content without prior written consent.

Customer Responsibilities: As a customer of CalgaryTownCar.ca, you are responsible for providing accurate and up-to-date information, adhering to local laws and regulations, and treating our chauffeurs and vehicles with respect. Any misuse or damage caused by negligence may result in additional charges.

Service Limitations: CalgaryTownCar.ca reserves the right to refuse service, terminate reservations, or make modifications to bookings as deemed necessary or appropriate. We aim to provide a high-quality service, but certain factors such as traffic conditions or unforeseen events may affect the availability or timeliness of our service.

Please carefully review our complete terms and conditions before using CalgaryTownCar.ca. If you have any questions or concerns, feel free to contact us for clarification.

By using our car service, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions. We appreciate your cooperation and look forward to providing you with a reliable and enjoyable transportation experience.